The Ups Store
135 Country Center Dr
Pagosa Springs, CO 81147
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Horrible Customer Service
I went to the UPS Store #3715 on 4/17/12 around 2pm to send a pre-paid package.
I ask for some tape to finish sealing my box. She replied it was a $1.00.
She said "This is a business, nothing is for free."
I had just come from the US Post Office and thought, well they taped up my box for free and I told her that.
She then said that I can just take my package to the post office or to the UPS Hub.
I could not believe she just told me she does not want my business now or never over 6 inches of tape.
After a bit of cooling down, I went back in to find out who the manager was so I could file a complaint. This lady claimed she was the owner and if I did not get out, she would call the police.
Are you kidding me? You are a business owner and you treat people this way? And you are still in business?
As a business owner I believe It is more important than ever to provide excellent customer service. This lady has absolutely no conception of customer service or customer retention.
As an owner (if she truly is) she should be ashamed of herself. If she is an employee/manager she should be fired.
By: Tyler Bowser
April 17, 2012
I dropped off a package to ship- with a pre-printed UPS label on it (UPS said I could drop it off at any UPS store for free). The UPS Store wanted to charge me $1 to attach the label to the package. What the heck! The representative told me they had way too many people dropping off packages to be shipped....you're a shipping store! Seriously, just give me the FREE envelope that UPS provides and MAYBE someday I'll come back in and buy something - unlikely. There's better choices in the area.
April 5, 2010
I shipped packages through the UPS store at Christmas time. What a mistake. To ship two small packages it cost almost $40, and there was no guarantee that the packages would get there on time. I found that absurd, after all, why was I paying so much? Had the actually packed the boxes themselves with their own materials, I might have felt that the money was well spent, but the packages I brought in were ready to go.
Jan. 9, 2009
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