WORST NIGHT'S SLEEP EVER! We spent the worst night of our lives here at this hotel. The bed was touted to be a queen size bed, which we sleep in comfortably every night at home. It was either just a double bed, or, the significant sag in the middle of the bed caused my husband to sink into the middle of the bed giving me no room. This is not hubby's fault as he tried all night to stay on his side, but kept sinking into the middle. I'm a 56 year old woman and haven't slept on the floor in many years. If it wasn't for the fact that I'd have to sleep on hotel carpet, I would have slept on the floor. The next morning I told the girl at the front desk about my horrible night. She apologized, but I could tell she was just being polite. She didn't really mean it. I asked for the manager, she was out. I asked that the manager call me... no one ever called me. The lobby is charming. The room was clean enough. The location -- perfect. It wouldn't take much to tack that wallpaper back onto the wall, but that was mminor. Thus, I'm not giving it even fewer stars. But is it too much to ask for a good night's sleep?
Oct. 18, 2012
My husband and I stayed a few weeks ago. It was wonderful! Quite, beautiful and comfortable. I was worried when I found out we had a murphybed suite. We both agreed the bed was more comfortable than our own!
By: Kim Roth
Aug. 3, 2012
We just stayed here this past week. LOVED IT! The rooms are clean and beautifully decorated, the staff was very friendly, and the continental breakfast was beyond what I expected. We will be back!
By: Pamela Baker
April 9, 2012
This review is long overdue! We live here in Durango and won a night at the General Palmer. I decided to take my daughter and her friend on "sleepover" at the hotel and it was wonderful! We stayed in a beautiful white room with windows facing main street. I was so impressed with the service, cleanliness and charm of this historic hotel. The room was a quiet, peaceful oasis in the middle of downtown Durango. I now recommend the General Palmer to work associates and family when they visit Durango.
By: brigid korce
March 19, 2012
A cozy Victorian hotel right on Main Ave in Downtown Durango!
My husband and I loved our stay at the General Palmer! Some of the things we loved about it besides the Victorian architecture and decor was the fact that it's located on Main Ave, in the heart of historic downtown Durango. There was no need to drive anywhere. We simply walked to our restaurant, went shopping, dancing and then strolled back to our room. There's even a movie theater and the train station within quick walking distance. A charming Victorian hotel with great service and comfortable beds!
By: Christie Smith
Dec. 2, 2010
Home away from Home
I live in durango, but even before that my family has always stayed at the Palmer. and whenever I have family in town they stay there still. it is really cute and charming- a real piece of durango history. It has the best location out of all the hotels in town! Also each bed has a Gound bear on it- makes you feel at home. :) *Side note: if you are ever in Durango during a fireworks show, the back patio are of the palmer is the best, THE BEST view and location to watch from.
By: N. B.
May 11, 2010
A wonderful, luxurious home away from home--even if you live here!
The first time I stayed at "The General" was about 5 years ago when I had just evacuated my home during the Missionary Ridge Fire. I'll never forget how soothing and restful the atmosphere was, and how the staff worked to make me feel at home. Since then, the General Palmer has hosted many of my friends, family, and business associates. It's so nice to be able to recommend a gorgeous, historic Victorian-themed hotel that feels luxurious and is also reasonable. I can always rest assured knowing my friends will be well cared for, and that this hotel will be a part of their good memories of Durango. Oh--and they've got the best cookies in town! One warning: Due to improvements, The General Palmer has grown more popular in recent years, so make your reservations early.
By: Christina Knickerbocker
April 14, 2009